VicIdial
Vicidial is a dialler – agents log into it, managers load leads into it and then it calls the leads so the agents can speak to them. When a call picks up Vicidial shows the agent the lead’s details in a web browser (name, address etc.) and connects the call to the agent. It also records everything it does which allows managers to see useful statistics, find out what happened with leads and increase call centre productivity.
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